Accessibility Statement for

This website is run by the London Borough of Camden. We want as many people as
possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent
    versions of JAWS, NVDA and VoiceOver)

We've also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Most older PDF documents are not fully accessible to screen reader software. This
    includes EPC certificates for specific properties which are supplied to us by a third
    party service provider.
  • Virtual tours and video streams do not have captions.

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We'll consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact: The Camden Collection, Sales & Marketing Team via email

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us

Telephone: 020 7974 3128

Address: London Borough of Camden, 5 Pancras Square, London N1C 4AG

Technical information about this website's accessibility

The London Borough of Camden is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

Incorrect Heading Structure

Heading duplications on the Sitemap page are necessary to accurately display the site structure.

Inaccessible Non-HTML Documents

This website offers downloadable floorplan PDFs, which are replicas of web content specifically formatted for printing purposes. All information found in the PDFs is also accessible elsewhere on the website.

Insufficient Colour Contrast

ReCAPTCHA checkbox on the contact pages has a grey border against a grey background, which fails to meet the colour contrast requirements with a ratio of 1.6. It should be noted that this issue is caused by reCAPTCHA, a third-party tool that is beyond our control.

Virtual Tours

Virtual Tours do not have captions, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

Disproportionate burden

Interactive tools and transactions

Our Virtual Tours are built and hosted through third party software and ‘skinned’ to look like our website. This fails WCAG 2.1 success criterion 1.3.1 (information and relationships).

Our EPCs in PDF format are generated by a third party agency and are not accessible to screen reader software. This fails WCAG 2.1 success criterion 1.3.1 (information and relationships).

We've assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal, likely to be in 2023.

Content that's not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they're accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services. For example, we do not plan to fix our older EPCs in PDF format as they are non essential to any transactional commitment via the website. The information contained within these documents can be provided in an accessible on request.

Any new PDFs or Word documents we publish will meet accessibility standards.

How we tested this website

This website was last tested on 10th January 2022. The test was carried out by .Shaw Trust Enterprises, Accessibility Services

What we're doing to improve accessibility

We plan to improve accessibility on this website by carrying out a rigorous audit and review every 12 months from the date of previous accessibility assessment. This statement was prepared on 12th January 2022. It was last updated on 14th January 2022.